AI assist

Off by default, reviewed by a human before sending

Monthly allowance

2 000 actions

Growth plan

Used this month

0

Provider not connected

Autonomous replies

Disabled

Requires explicit opt-in

Allowance

0 / 2 000

Warnings are sent at 70% and 90%. Usage never bills as a silent overage.

Suggested reply

Drafts an answer from your knowledge base for the agent to review.

Review required

Conversation summary

Condenses a long thread before handoff.

Review required

Translation

English ↔ French for messages and canned replies.

Review required

Intent classification

Delivery, pricing, refund, wholesale, other.

Review required

Sentiment tag

Flags frustrated customers for priority handling.

Review required

Knowledge draft answer

Turns a resolved thread into an article draft.

Review required

Workspace controls

Tone

Approved knowledge sources