Access mode
Free for all
Early access pricing
Features live
18/21
Visible with the current role
Marked paid
9
Unlocked while free for all
Previewing as
Super admin
Menu follows this role
Preview as role
Switching role changes the menu and screens straight away, so you can check what each person sees.
Conversations
Inbox
Available to Super admin, Workspace owner, Agent
Live visitors
Available to Super admin, Workspace owner, Agent
Contacts
Available to Super admin, Workspace owner, Agent
Canned responses
Available to Super admin, Workspace owner, Agent
Shop catalog
Available to Super admin, Workspace owner, Agent
Knowledge base
Available to Super admin, Workspace owner, Agent
Live support
Voice & video calls
Available to Super admin, Workspace owner, Agent
Video recording
Available to Super admin, Workspace owner, Agent
Remote desktop
Available to Super admin, Workspace owner
Operations
Chat routing
Available to Super admin, Workspace owner
Automation
Available to Super admin, Workspace owner
AI assist
Available to Super admin, Workspace owner
Analytics
Available to Super admin, Workspace owner, Agent, Viewer
Audience & traffic
Available to Super admin, Workspace owner, Agent, Viewer
Workspace
Sites & widget
Available to Super admin, Workspace owner
Team
Available to Super admin, Workspace owner
Integrations
Available to Super admin, Workspace owner
Billing
Available to Super admin, Workspace owner
Settings
Available to Super admin, Workspace owner
API access
Available to Super admin, Workspace owner
Audit log
Available to Super admin, Workspace owner