What is a shared inbox?
A shared inbox is one place where a whole team reads and answers customer messages. Instead of forwarding emails or watching separate chat windows, everybody works from the same queue and can see who replied, when, and what was said.
Why teams move to a shared inbox
One queue instead of forwarded emails
Chats, questions and follow-ups land in the same list, so nothing sits unread in one person's mailbox.
Everyone sees who is handling what
Assign a conversation to a teammate, watch replies appear live, and avoid two people answering the same person.
Response times you can measure
First-reply and resolution times are tracked for the whole team, so slow queues are obvious before customers complain.
History that stays with the customer
Past conversations, notes and contact details travel with the person, so a new agent is never starting blind.
Set one up in four steps
- 1
Create a free Yuxo account with Google or an email link.
- 2
Invite your teammates so they answer from the same queue.
- 3
Add your website to get a site key and paste the chat snippet, or install the WordPress plugin.
- 4
Set routing rules and canned replies so new conversations reach the right person fast.
Common questions
How is a shared inbox different from a shared mailbox in Outlook or Gmail?
A shared mailbox gives several people access to one email address. A shared inbox is built for teamwork: assignment, internal notes, statuses, canned replies, response-time reporting, and channels beyond email such as live chat on your website.
How do teams handle response targets in a shared inbox?
Set a target for first reply, route new conversations to whoever is online, and let the queue show waiting time. Yuxo shows live waiting times and routing rules so the oldest unanswered conversation is always visible.
Which teams get the most out of one?
Support, sales and operations teams where more than one person answers customers — especially online shops, agencies and service businesses handling questions from a website.
What does a shared inbox cost with Yuxo?
Nothing during early access. Every feature, including live chat, AI replies, routing and analytics, is free for all teams right now.
Bring every customer message into one queue
Free for every team during early access. Invite your teammates and answer your first conversation today.