Co-browsing software that lives inside your chat
Co-browsing means seeing the customer's screen while you talk to them, so you can point at the right field instead of writing three paragraphs of instructions. In Yuxo it starts from the conversation you are already having, only after the customer says yes.
Screen guidance is in early access and switched on per workspace on request.
Why teams add co-browsing to live chat
Stop guessing what the customer sees
Instead of asking someone to describe a page, you watch the same screen they are looking at and answer in seconds.
Point instead of typing instructions
Highlight the right button or field, or ask for control when the person would rather you did it for them.
Permission first, always
Nothing appears until the customer accepts, passwords and card numbers stay hidden, and they can stop sharing at any moment.
Fewer abandoned checkouts and forms
Long forms, payment steps and account setup are where people give up. Guiding them live is the difference between a sale and a lost visitor.
How a co-browsing session works
- 1
A visitor gets stuck and starts a chat on your website.
- 2
You send a screen request from the conversation, explaining what you would like to see.
- 3
They accept and choose what to share; sensitive fields stay hidden.
- 4
You guide them, or ask for control, and end the session when the problem is solved.
Common questions about co-browsing
What is co-browsing?
Co-browsing is when a support agent views the customer's screen during a live chat and guides them through it. The conversation stays in the same chat window, so there is nothing to download or install.
How is co-browsing different from screen sharing?
Screen sharing usually means a whole meeting: a link, a call and someone's entire desktop. Co-browsing stays inside the chat, focuses on the page the person is already on, and can hide sensitive fields.
Is co-browsing safe for customers?
It should always be permission based. In Yuxo the customer must accept the request, private fields can be blurred, every session is logged, and the customer can end it with one click.
Do customers need to install anything?
No. The request arrives inside the chat widget already on your website, and the session runs in the browser.
Who uses co-browsing most?
Online shops with checkout drop-off, banks and insurers with long applications, software companies onboarding new accounts, and any team that supports people who are not comfortable with technology.
Start with live chat, add screen guidance when you need it
Free for every team during early access. Set up chat on your website in a few minutes, then ask us to switch on screen guidance for your workspace.